The Sessions


January 28

Building personal and team readiness for engagement.

Guiding Question: How do we prepare both practitioners and patients for a journey of discovery?

Key Concepts:
  • Overview of our journey
  • Introduction to the Double Helix Model
  • Models of engagement
  • Mindsets
  • Different Types of Evidence
  • Aligning Purpose to Practice


  • Test and refine your rich picture with your organisation
  • Coaching with assigned teams
  • What are the expectations around triad meetings?
  • Coaching calls?


January 29

Increasing empathy and mutual understanding

Guiding Question: How do we honour the experiences of all participants?

Key Concepts:
  • Successful engagement requires recognizing that power and knowledge is unequally distributed in many social settings.
  • Inequalities are exacerbated by differences in social economic status, cultural backgrounds, worldviews, and health belief systems.
  • Empathy is the vehicle for collective action.


  • Listening Campaign to explore patient-practitioner experiences (empathy) around one key transition challenge
  • Identify polarities in your organisation (Report back)


February 25

Creating conditions to support and sustain engagement.

Guiding Question: How do we create engagement capable environments?

Key Concepts:

  • Ensuring leadership support and strategic focus
  • Engaging staff to involve patients
  • Enlisting and preparing patients
  • Understanding behaviour change


  • Build personas

Commitments & Communication

March 24

Public promises and levels of engagement

Guiding Question: How do we clarify our expectations and the commitments we make?

Key Concepts:

  • Levels and continuums of engagement
  • Rational and relational objectives
  • Developing an engagement plan
  • Introduction to prototyping


  • Implementing Engagement Plan
  • Reflecting on lessons from what you heard and experienced.
  • Preparing a 6-minute presentation that demonstrates key learnings and insights: at least 2 media; no PowerPoint

Consolidating Our Learning

May 25

Cultivating dialogue, sense-making, and ongoing learning

Guiding Question: How do we encourage dialogue and group learning?

Key Concepts:
  • Sensemaking
  • Appreciative Inquiry
  • Developmental evaluation and strategic learning


  • Post Lab support and reconnecting, mentorship, building a community of practice.

Capstone Presentations

June 25

Guiding Question: What have you learned and what remaining questions do you have going forward?


  • 10-min presentations x 10 followed by 5 minutes for discussion and reflection
  • No PowerPoint Presentations – We encourage teams to be creative and to use visuals. Teams are welcome to create a participatory experience as long as this communicates a learning.