Building personal and team readiness for engagement.
Guiding Question: How do we prepare both practitioners and patients for a journey of discovery?
- Overview of our journey
- Introduction to the Double Helix Model
- Models of engagement
- Different Types of Evidence
- Aligning Purpose to Practice
- Test and refine your rich picture with your organisation
- Coaching with assigned teams
- What are the expectations around triad meetings?
- Coaching calls?
Increasing empathy and mutual understanding
Guiding Question: How do we honour the experiences of all participants?
- Successful engagement requires recognizing that power and knowledge is unequally distributed in many social settings.
- Inequalities are exacerbated by differences in social economic status, cultural backgrounds, worldviews, and health belief systems.
- Empathy is the vehicle for collective action.
- Listening Campaign to explore patient-practitioner experiences (empathy) around one key transition challenge
- Identify polarities in your organisation (Report back)
Creating conditions to support and sustain engagement.
Guiding Question: How do we create engagement capable environments?
- Ensuring leadership support and strategic focus
- Engaging staff to involve patients
- Enlisting and preparing patients
- Understanding behaviour change
- Build personas
Commitments & Communication
Public promises and levels of engagement
Guiding Question: How do we clarify our expectations and the commitments we make?
- Levels and continuums of engagement
- Rational and relational objectives
- Developing an engagement plan
- Introduction to prototyping
- Implementing Engagement Plan
- Reflecting on lessons from what you heard and experienced.
- Preparing a 6-minute presentation that demonstrates key learnings and insights: at least 2 media; no PowerPoint
Consolidating Our Learning
Cultivating dialogue, sense-making, and ongoing learning
Guiding Question: How do we encourage dialogue and group learning?
- Appreciative Inquiry
- Developmental evaluation and strategic learning
- Post Lab support and reconnecting, mentorship, building a community of practice.
Guiding Question: What have you learned and what remaining questions do you have going forward?
- 10-min presentations x 10 followed by 5 minutes for discussion and reflection
- No PowerPoint Presentations – We encourage teams to be creative and to use visuals. Teams are welcome to create a participatory experience as long as this communicates a learning.